New Bill Pay, Home, Mobile and Voice Banking
Unity One Credit Union is happy to upgrade and convert our home, mobile and telephone banking platforms on March 24. We feel that this change will be beneficial to you, our members. Read our blog or request more FAQs (to the right) for specific changes.
- New mobile app - Android, Apple and Windows
- Person-to-person (P2P) payments (Ex. Pay a coworker back for lunch, even if he/she banks elsewhere.)
- Check images
- Search functions
- Personal financial management tool (PFM)
- Secure e-mail messaging
- Customized views
- Three vs. five security questions
- Loan payments
- Show/Hide accounts
- New look and views
- Available for Windows devices, including tablets
Q: When is the conversion taking place?
A: You will notice changes to your home, online, bill pay and voice banking platforms on March 24, 2015.
Q: Will my financial information be transferred over to the new systems?
A: Yes, your account information will be transferred over automatically to the new online banking and Bill Pay platforms. While your Bill Pay payees will transfer over, your history will not. Please contact the Contact Member Service at 1.800.628.5517 or email@example.com for more information.
Q: What is my username and password for online (home) banking?
A: Your username/Member ID is your member or account number. Your password will be set up by you if you are a new user. Please note that your password must be 4-16 characters, alphanumeric and contain a symbol.
If you are a current user, your password and security questions will transfer over.
Q: Do I need to download a new mobile app for banking on my mobile device?
A: Yes, you will need to visit the Apple, Android or Windows stores to download a new app. You must log in to Express Online Banking using a browser to accept disclosures before your app is functional. The Android app, Apple app and Windows app are in stores.
Q: Will the telephone banking number stay the same, and what is my User ID and PIN?
A: Yes, please call 1.800.443.7141 to access telephone banking. Your User ID is your member or account number. Your User ID cannot be the same as your PIN. Your PIN will NOT carry over. It will have to change so that it is 6-10 digits. The Member Contact Center can help with this. The first time you call the NEW Express Telephone Banking system, you will press the star (*) key. Please note that if a call is dropped, you will need to restart the process.
Are you a Quicken/Quickbook users? Click here for conversion instructions.