Interruptions to Online, Mobile and Telephone Banking

Your patience is requested as our online, mobile and telephone banking provider works to correct issues with account access and speed. We anticipate the problem to be fixed soon.

Please call 1-800-628-5517, or e-mail mbrservice@unityone.org for more information.

Unity One CU informs: DPXPay now available through Mobile Banking!

Unity One Credit Union is excited to announce an enhancement to our mobile banking app: DPXPay! You must update your current mobile app in order to access this new service. 

What is DPXPay? DPXPay® is a person-to-person (P2P) payments and account-to-account (A2A) transfer solution allowing Unity One members to send a payment or request a payment from another person anywhere, at any time, using only the recipient’s e-mail address or mobile phone number.

Benefits include:

  • A convenient service to send money to anyone via e-mail or text message
  • Ability to request payments from anyone
  • A simple way for members to link their internal and external accounts

Where can I find DPXPay?

1. After logging in to your Unity One mobile banking app, click on the icon with three lines in the top left corner.
2. DPXPay will be located under "Common Actions."

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How do I add an external account or contact?

1. To add an external account, click on "Manage external accounts." Then, follow the prompts on your screen. 
2. To add a new contact, click on "Manage contact." Then, follow the prompts on your screen. 
3. To add a payee, click on "Manage payee." Then, follow the prompts on your screen. 
4. After setting up a new account, contact or payee, you will receive an email confirmation. 

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Is there a fee to use this service? Yes. There is a $2 fee for each DPXPay transaction. 

If you have any questions about this new service, please call us at 800-628-5517.

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ABOUT UNITY ONE CREDIT UNION

Established in 1927, Unity One Credit Union is the oldest credit union in Texas. A member-driven and not-for-profit cooperative, Unity One CU served the employees and families of the BNSF Railway for 70 years. However, after transferring its corporate headquarters to Fort Worth in 1998, the credit union expanded its field of membership to include other non-railroad companies, organizations and individuals. 

Today, anyone who lives, works, worships or attends school in Fort Worth, Blue Mound, Saginaw, Haslet, Keller, Colleyville, Bedford, North Richland Hills, Southlake, St. Paul, MN and Kansas City, KS may apply for membership. Unity One CU has seven branches to serve over 30,000 members nationwide. For more information about Unity One Credit Union, visit www.unityone.org. Think outside the bank.™ www.unityone.org

Unity One CU informs: Mobile Banking for Android Users

Unity One Credit Union recently updated our Mobile Banking app for all users to include our new service which allows you to transfer funds from your Unity One account to another external banking account. After the update, many Android users have reported experiencing issues with the app. 

If you are an Android user and are currently experiencing issues logging into the app:

  1. Make sure you have an active email address on file with Unity One. If you don't, please reach out to us to update your account. 
  2. Log onto your account via your computer or through the browser on your phone.
  3. Then, log into your account on the mobile banking app. 

If you continue to experience issues, please call our Member Contact Center for assistance at
1-800-628-5517.

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Mobile app for Apple users now available!

After an unforeseen delay, the new iPhone/iPad app is now available in the Apple app store! 

  • If you need to switch to your Apple device, search Unity One Credit Union in the App Store

We appreciate your patience and understanding during this time. 

*Click here to see the extended Member Contact Center Hours March 24 - April 4

Mobile Banking: Five ways to stay secure

As technology continues to advance, smart phones have increased the popularity of mobile banking.  Mobile banking is a fast-growing trend that allows account holders to do anything from mobile deposits, account transfers and bill pay.mobile banking

Forrester Research has estimated that by the year 2017, mobile banking is predicted to have 108 million users.

Along with this new channel of banking, there can be potential risks involved.  The following are some important reminders on how to be secure when engaging in mobile banking:

  • Keep passwords and sensitive information in a secure place. Although smartphones allow you to have passcodes, storing that type of information can be potentially dangerous because tech savvy criminals can find ways to steal your info if your phone is lost or stolen.
  • Be careful when accessing free Wi-Fi hotspots.  Just because you don’t need a login to access the internet, doesn’t mean there isn’t a potential hacker waiting anxiously to steal your identity.  If you are uncertain about the hotspot, then it is best to remain on your provider’s connection.
  • Consider the source. Always double-check to make sure your downloaded app comes from a legitimate source. App stores like Apple and Android Market are reputable, but if you have concerns, check with your credit union to be certain you are downloading the right app.
  • Keep software up-to-date. Software and app updates are released at least twice a year to keep your phones secure from potential threat. 
  • Always logoff from your banking app. There is always someone trying to take advantage of other peoples’ mistake. You don’t want to hold a wide-open door for hackers to come in and steal from you.

With these important reminders, you can take advantage of the convenience of mobile banking at your credit union and remain secure at the same time.

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Stay in-the-know by finding us on one of our many social media platforms. With information about upcoming events, scheduled maintence, and much more, you're sure to see the benefit of engaging and banking with Unity One!